Dr Cool Care 91960 09018

Legal

Privacy Policy

Last updated: 7th July 2026

Welcome to DrCool Care. Your privacy is important to us. This Privacy Policy explains how DrCool Care collects, uses, stores, shares, and protects your personal information when you use our website, mobile applications, and services.

By accessing or using DrCool Care, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About DrCool Care

DrCool Care is a technology platform that connects customers with independent service engineers for repair, maintenance, installation, inspection, and related services for air conditioners, refrigerators, washing machines, RO systems, microwaves, and other home and commercial appliances.

2. Information We Collect

A. Customer Information

We may collect:

  1. Full Name
  2. Mobile Number
  3. Email Address
  4. Service Address
  5. GPS Location
  6. Profile Information
  7. Booking Details
  8. Device Information
  9. Payment Details
  10. Service History
  11. Chat and Communication Records
  12. Before/After Service Photos

B. Engineer Information

We may collect:

  1. Full Name
  2. Mobile Number
  3. Email Address
  4. Aadhaar Card Details
  5. PAN Details
  6. Bank Account Details
  7. Selfie Verification
  8. Skills and Experience Information
  9. Live Location During Jobs
  10. Ratings and Reviews
  11. Service History
  12. C. Technical Information
  13. IP Address
  14. Device Model
  15. Operating System
  16. App Version
  17. Browser Information
  18. Crash Reports
  19. Log Files
  20. Usage Analytics

3. Why We Collect Information

We collect information to:

  1. Create and manage user accounts
  2. Verify identity of customers and engineers
  3. Process service bookings
  4. Assign service requests
  5. Track engineer arrival and job completion
  6. Generate invoices and reports
  7. Process payments and refunds
  8. Prevent fraud and unauthorized activities
  9. Improve platform performance
  10. Resolve disputes and complaints
  11. Provide customer support
  12. Meet legal and regulatory requirements

4. Location Permissions

DrCool Care may collect location information:

  1. For Customers
  2. To identify service availability
  3. To locate nearby engineers
  4. To improve booking accuracy
  5. For Engineers
  6. To verify attendance
  7. To confirm job start and completion
  8. To calculate travel distance
  9. To prevent fake job completion

Location tracking may continue during active service assignments and stop when the service is completed.

5. Camera and Photo Permissions

DrCool Care may request camera access for:

  1. Profile verification
  2. Live selfie verification
  3. Before-service photos
  4. After-service photos
  5. Job completion records
  6. Warranty claims
  7. Technical inspection reports
  8. Microphone Permission

Microphone access may be used only where voice communication or support features are available.

7. Storage Permission

Storage access may be required to:

  1. Upload service photos
  2. Download invoices
  3. Store service reports
  4. Upload verification documents

8. Payment Information

Payments may be processed through authorized third-party payment gateways.

DrCool Care does not store:

  1. Debit Card PIN
  2. Credit Card PIN
  3. CVV Numbers
  4. UPI PIN
  5. Net Banking Passwords

Payment processors maintain their own privacy and security practices.

9. Diagnosis Charges and Payment Records

Where applicable:

  1. Advance diagnosis charges may be collected.
  2. Service charges may be adjusted against diagnosis charges according to platform rules.
  3. Payment records may be stored for accounting, tax, warranty, and dispute-resolution purposes.

10. Communication Monitoring

  1. To maintain service quality and security:
  2. In-app chats may be stored.
  3. Support conversations may be recorded.
  4. OTP verification records may be maintained.
  5. Customer and engineer interactions may be reviewed in case of disputes.

11. Warranty Records

DrCool Care may maintain:

  1. Warranty details
  2. Service history
  3. Service reports
  4. Replaced part records
  5. Complaint records

for warranty verification and support purposes.

12. Data Sharing

We may share limited information with:

  1. Service Engineers
  2. Customer name
  3. Service address
  4. Contact details
  5. Booking information
  6. Customers
  7. Engineer name
  8. Engineer rating
  9. Engineer profile details
  10. Service status
  11. Third Parties
  12. Payment gateway providers
  13. Cloud hosting providers
  14. SMS and OTP providers

Government authorities when legally required

DrCool Care does not sell personal information to third parties.

13. Fraud Prevention

We may use collected information to:

  1. Detect fake bookings
  2. Detect fraudulent transactions
  3. Prevent identity misuse
  4. Prevent unauthorized account access
  5. Investigate suspicious activities

Accounts involved in fraudulent activities may be suspended or permanently terminated.

14. Data Security

DrCool Care uses reasonable technical and organizational security measures including

  1. Secure servers
  2. Access controls
  3. Encrypted communications
  4. OTP verification
  5. Authentication systems
  6. Monitoring and audit logs

However, no internet-based system can guarantee absolute security.

15. Data Retention

We may retain information:

  1. For legal compliance
  2. For tax purposes
  3. For warranty management
  4. For dispute resolution
  5. For fraud prevention
  6. For business operations

Data may be retained even after account deletion where required by applicable laws.

16. User Rights

Users may:

  1. Access their information
  2. Update profile information
  3. Request correction of inaccurate data
  4. Request account deletion
  5. Withdraw certain permissions
  6. Requests may be submitted through customer support.

17. Account Deletion

Users may request account deletion through the application or support team.

Upon deletion:

  1. Account access may be removed.
  2. Certain legal, financial, tax, warranty, and dispute-related records may continue to be retained as required by law.

18. Children's Privacy

DrCool Care services are intended only for individuals aged 18 years or older. We do not knowingly collect personal information from children.

19. Cookies and Analytics

Our website and applications may use:

  1. Cookies
  2. Analytics tools
  3. Performance monitoring tools
  4. Error reporting systems

to improve user experience and platform performance.

20. Legal Compliance

DrCool Care may disclose information when required:

  1. By law
  2. By court order
  3. By government authority
  4. For investigation of fraud or criminal activity
  5. To protect legal rights and safety

21. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updated versions will be published on the DrCool Care website https://drcoolcare.com/ and mobile application. Continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.

22. Contact Us

DrCool Care

Email: support@drcoolcare.com

Website: https://drcoolcare.com/

Customer Support: +91 9196009018

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